ANGRY PEOPLE AND SITUATIONS CAN BE CHALLENGING AND THREATENING. UNDERSTANDING HOW STRESS AND TRAUMA CAN INCREASE NEGATIVE RESPONSES MAY ASSIST IN MANAGING NEGATIVE RESPONSES.
THIS TRAINING WILL PROVIDE ATTENDEES WITH AN INTRODUCTION TO VERBAL DE-ESCALATION, WHICH IS AN INTERVENTION FOR USE WITH PEOPLE WHO ARE AT RISK FOR AGGRESSION. IT INCLUDES USING CALM LANGUAGE, AND COMMUNICATION TECHNIQUES TO DIFFUSE, RE-DIRECT, OR DE-ESCALATE A CONFLICTING A TENSE SITUATION WHILE ALSO TENDING TO THE PHYSICAL AND EMOTIONAL SAFETY OF ALL INVOLVED.
NOTE this is offered by the Minnesota Department of Health Disaster Behavioral Health MRC and you will need a MN.TRAIN account to attend. Link will be sent upon registration.
If you have any questions, please reach out to [email protected]